Refund policy

Last updated: October 20, 2026

Before delivery or pickup: you may cancel any order for a full refund, including any delivery fee.

Factory orders: orders cancelled after we have ordered the safe from the manufacturer are refunded less a 25% restocking fee.

After delivery or pickup: all sales are final. We do not accept returns.

Damage: inspect your safe at delivery or pickup and note any damage on the paperwork. We will repair or replace damage noted at that time. Defects found later are covered by the manufacturer's warranty, and we will help with the claim.

To cancel: email sales@havensafes.com or call (813) 566-7233 with your order number. Refunds go to your original payment method within 10 business days.